Responsible Gaming

Responsible gaming means enjoying casino entertainment as a conscious, time‑limited, and budgeted activity. instant-casino supports players in Canada (excluding Ontario) with practical tools, clear information, and access to professional help. Gambling is for adults of legal age only (18 or 19 depending on province/territory) and must never be used to solve financial problems.

Observe: Gambling carries financial and emotional risks. Expand: Use limits, breaks, and support if play stops being fun. Reflect: instant-casinoz.com offers built‑in controls and confidential assistance.

Risk Awareness

Observe: Early recognition reduces harm. Expand: Monitor frequency, spending, and thoughts about gambling. Reflect: Seek support if any risk signs persist.

• Common warning signs: increasing bet size or frequency; chasing losses; gambling when upset; hiding play from family; thinking about gambling outside play; using credit or essential funds; neglecting work/study; failed attempts to cut back; irritability when not gambling.
• Health and life impacts: sleep issues, anxiety, missed bills, borrowing, strained relationships, reduced performance at work/school.

Quick self‑assessment (not a diagnosis)

• I often gamble longer or spend more than I planned.
• I have tried to stop or cut down but couldn't.
• I chase losses to "win it back."
• I feel restless or irritable when I can't gamble.
• I hide my gambling or lie about how much I spend.
• My gambling has caused money, work, or relationship problems.

Reflect: If you answered "yes" to two or more, pause play, set stricter limits, consider Time‑Out or Self‑Exclusion, and contact a helpline in Support Resources below.

Limits & Tools

Observe: Pre‑commitment tools are most effective when set before play. Expand: Deposit, session, and break tools help maintain control. Reflect: instant-casino enforces cooling‑off rules on limit increases.

Deposit limits (daily/weekly/monthly)

1. Log in at instant-casinoz.com and go to Account > Responsible Gaming > Limits.
2. Select Deposit Limit and choose a period: Daily, Weekly, or Monthly.
3. Enter an amount that fits your disposable entertainment budget (example: Daily CAD 40; Weekly CAD 120; Monthly CAD 400).
4. Confirm. Reductions apply immediately; increases are subject to a 24‑hour cooling‑off period and require re‑confirmation.

Time spent controls

• Session timer: Enable under Account > Responsible Gaming. Choose a maximum session length (e.g., 30-90 minutes). You will receive an on‑screen reminder and a logout prompt when the limit is reached.
• Reality checks: Turn on periodic pop‑ups (e.g., every 30 minutes) showing time spent and net results, with options to continue or log out.

Time‑Out (short breaks)

1. Open Account > Responsible Gaming > Time‑Out.
2. Choose 24, 48, or 72 hours. Confirm your selection.
3. During Time‑Out you can't deposit or wager. You may still request withdrawal of existing real‑money balances from Support.

Regional compliance note: Age of majority is 18 (AB, MB, QC) or 19 (most other provinces/territories). Ontario residents should use provincially regulated sites; instant-casino does not target or accept play in Ontario.

Self-Exclusion

Observe: Self‑Exclusion is a protective barrier for medium‑to‑high risk situations. Expand: It blocks access and communications for a defined period. Reflect: Choose the longest period you need; consider professional support at the same time.

How to self‑exclude

1. Go to Account > Responsible Gaming > Self‑Exclusion.
2. Select a duration: 6 months, 1 year, 5 years, or Lifetime.
3. Read the consequences summary and confirm with a second acknowledgment checkbox.
4. Submit. A confirmation email will be sent to your registered address.

What happens next

• Access: Login, deposits, and wagering are blocked immediately for the full period. Marketing communications are suspended.
• Funds: Pending withdrawals continue. You may request withdrawal of remaining real‑money balances via Support. Bonus funds and active bonuses are forfeited per Bonus Terms.
• Reactivation: Not automatic. For fixed terms, access resumes only after the term ends. For Lifetime, no reactivation is permitted.
• Multiple accounts: You agree not to create new accounts. We may take reasonable steps to prevent circumvention, including device and payment screening.

Contact for assistance: If you cannot access the account to submit a request, reach Support via live chat or the form in Contact & Feedback. For urgent help, use the helplines in Support Resources.

Support Resources

Observe: Canada's problem gambling care is delivered provincially. Expand: Use the most relevant local line; if unsure, dial 811 for referral in many provinces/territories. Reflect: All services below are confidential; many offer English and French with interpreter options.

Local support - Canada (verified resources)

• British Columbia - Gambling Support BC: 1‑888‑795‑6111, 24/7, multilingual. Website: gamblingsupportbc.ca
• Alberta - AHS Addiction Helpline: 1‑866‑332‑2322, 24/7. Website: albertahealthservices.ca
• Saskatchewan - Problem Gambling Helpline: 1‑800‑306‑6789, 24/7. Information via HealthLine 811.
• Manitoba - Problem Gambling Helpline: 1‑800‑463‑1554, 24/7. Website: afm.mb.ca
• Ontario - ConnexOntario (information only; play not offered in ON): 1‑866‑531‑2600, 24/7, EN/FR. Website: connexontario.ca
• Québec - Jeu: aide et référence: 1‑800‑461‑0140, 24/7, FR/EN. Website: jeuaidereference.qc.ca
• Nova Scotia & Prince Edward Island - Gambling Support Network: 1‑888‑347‑8888, 24/7.
• New Brunswick, Newfoundland & Labrador, Territories: Dial 811 for provincial/territorial health navigation and referral to gambling services.
• Canada-wide directory (Government of Canada): canada.ca ... problematic-gambling
• Youth (Canada): Kids Help Phone: 1‑800‑668‑6868 or text CONNECT to 686868, 24/7. Website: kidshelpphone.ca

Confidentiality: Calling a helpline does not affect your account. Professional support is independent of instant-casino.

International support organizations

Blocking tools and multi‑jurisdiction self‑exclusion

• Device/site blockers: Gamban (paid), BetBlocker (free). These can block thousands of gambling sites/apps across devices.
• Country schemes (examples): UK GamStop; Spain RGIAJ. Note: These do not replace instant-casino account Self‑Exclusion and may not apply in Canada.
• Bank card and payment blocks: Ask your bank about merchant‑category code (MCC) gambling blocks.
• Family/affected others: Gam‑Anon; Gambling Therapy - Family & Friends.

Reflect: Combine product‑level limits with independent tools and live support for the strongest protection.

Help for Family

Observe: Concerned family and friends are critical supports. Expand: Approach with care, facts, and boundaries. Reflect: Encourage professional help and, if needed, initiate account protections.

• How to start the conversation: Choose a calm time; focus on behaviours and impacts ("I" statements); avoid blame; listen actively; offer to find help together.
• Practical steps: Suggest a Time‑Out or Self‑Exclusion; offer to sit with them while contacting a helpline; help review finances and set non‑gambling budgets; remove access to shared funds if necessary.
• Support for you: Gam‑Anon (meetings for affected others); Gambling Therapy Family & Friends (forums/chat); provincial services via 811.
• When risk escalates: If there is risk of harm, contact emergency services. For suicidal thoughts, use local crisis lines immediately (e.g., 911 or provincial crisis lines).

Operator's Commitment

Observe: instant-casino is operated by Simba N.V., licensed by the Curaçao Gaming Control Board (License No. OGL/2025/1788/1030). Expand: We apply data‑driven risk monitoring and interventions proportionate to risk. Reflect: Our goal is safe, sustainable entertainment for adults.

Risk checks and interventions

• Behavioural analytics: We review indicators such as rapid deposit escalation, extended sessions without breaks, repeated reversed withdrawals, chasing behaviour, and multiple failed affordability checks.
• Messaging and nudges: In‑session reminders, spending summaries, and prompts to set or lower limits appear when risk thresholds are met.
• Proactive contact: If patterns suggest elevated risk, Support may reach out via in‑account messaging or email to offer limits, Time‑Out, or Self‑Exclusion. In higher‑risk cases we may apply mandatory limits or suspend activity pending a safer‑gambling review.
• Age and location controls: We verify age and may restrict access where not permitted. Ontario play is not accepted. You must be the legal age of majority in your province/territory.
• Fairness and transparency: Reality checks and account history enable self‑review. We may request additional information during safer‑gambling reviews to ensure appropriate protections.

Jurisdiction note: This page applies to activity on instant-casinoz.com for Canada (excluding Ontario). References to any other domains are for clarification only.

Updates

Observe: Responsible gaming policies evolve with regulation and best practices. Expand: We notify users through multiple channels. Reflect: Review this page periodically.

• Notice methods: Email to registered address; in‑account inbox; website banner; and/or checkout prompt for material changes.
• When changes take effect: Immediately upon posting for informational updates; for material changes, after notice is provided or as required by applicable law.

Last updated: 2025-10-27

Contact & Feedback

Observe: Some direct contacts are not yet publicly listed. Expand: We provide multiple ways to reach our responsible gaming team. Reflect: Use the form for priority support on safer‑gambling matters.

• Website: instant-casinoz.com > Account > Support (live chat) - fastest for limit and exclusion requests.
• Responsible gaming e‑mail: Not currently published. Use the form below or live chat; requests are routed internally to the responsible gaming specialists.
• Phone: Not currently published. Request a call‑back via the form or live chat and select "Responsible Gaming."

Responsible Gaming Request

Full name Account e‑mail Request type Set/Adjust Limits Time‑Out Self‑Exclusion Problem Gambling Support Other Details Send request

Important: If you request stricter protections (e.g., Self‑Exclusion), we will prioritize safety and may apply them immediately upon verification.