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Terms & Conditions

These Terms and Conditions govern your relationship with the operator of instant-casinoz.com ("instant-casino") and your use of all products and services offered through the website. Effective date: 27 October 2025.

Definitions

  • Operator: Simba N.V., a Curaçao company operating instant-casino under Curaçao Gaming Control Board license OGL/2025/1788/1030.
  • Website: instant-casinoz.com and all subdomains, pages, and services accessible therefrom.
  • User/Player: A natural person who creates or uses an account and/or places wagers on the Website.
  • Account: A registered user profile used to access services, hold funds, and place wagers.
  • Bet/Wager: A stake placed by a Player on games available on the Website.
  • Real Money Funds: Fiat or crypto funds deposited by a Player and accepted by the Operator.
  • Bonus: Promotional value (including free spins, bonus cash, vouchers) subject to specific conditions.
  • Wagering Requirement: The total amount a Player must stake before bonus-derived winnings become withdrawable.
  • KYC/AML: "Know Your Customer" and anti-money laundering checks, including identity, address, payment-method verification, and source-of-funds where applicable.
  • Prohibited Jurisdictions: Regions where the Website is not offered, including Ontario, Canada, and any country under applicable sanctions or local prohibitions.
  • Chargeback: A reversal of funds initiated by a payment provider or card issuer.
  • Game Provider: Third-party supplier of games and RNG systems integrated into the Website.

LoT: Observe - Key terms used throughout the Terms. Expand - Includes AML/KYC and jurisdictional limits. Reflect - Use these definitions when interpreting later sections.

Account Registration

- Eligibility: You must be at least 19 years old (or 18 in Alberta, Manitoba, or Québec) and not located in Ontario or any prohibited jurisdiction. You confirm you are not self-excluded under any applicable program and that online gambling is legal in your location.
- One account per person, household, IP, and device. Corporate or third-party accounts are prohibited.
- Registration: Provide accurate, complete information; verify your email; and secure your password. You must promptly update any changes.
- KYC/AML: Before deposits/withdrawals, we may request government-issued photo ID, age/residency evidence, a selfie/biometric match, payment-method proof, SOF/SOW (source of funds/wealth), and screen against PEP/sanctions lists. Unverified or inconsistent data may result in suspension or closure.
- Access: We may use geolocation checks. Use of VPNs, proxies, or device spoofing to bypass restrictions is prohibited.
- Security: You are responsible for safeguarding credentials and all activity under your Account. Suspected compromise must be reported immediately via the Website contact channel.

LoT: Observe - Canadian age rules vary by province; Ontario excluded. Expand - Introduces verification and AML controls. Reflect - Users must cooperate with KYC to maintain access and payments.

Betting & Gameplay Rules

- Placing Bets: Minimum/maximum stakes and eligible currencies/methods are shown in the game UI/cashier and may vary by game or Player status.
- Acceptance: A bet is accepted when it appears in your game/bet history. After acceptance, modification/cancellation is generally not possible.
- Results: Game outcomes are determined by the Game Provider's systems/RNG. The Provider's records are final in the event of discrepancy.
- Malfunction: Malfunction voids all affected plays and pays. We may cancel/rollback affected transactions and restore the pre-play balance.
- Fair Play: Collusion, automated play (bots), advantage play exploiting glitches, multi-accounting, chip-dumping, or bonus abuse are prohibited and may lead to bet cancellation, bonus removal, account closure, and fund confiscation where permitted by law.
- Live Casino/Chat Conduct: No harassment, hate speech, spam, promotions, or sharing of personal data. We may mute, remove chat access, or suspend accounts for breaches.
- Timing/Disconnections: If you disconnect after placing a bet, the result will be resolved by the game server and reflected on reconnection.

LoT: Observe - Sets binding bet lifecycle and finality. Expand - Aligns with provider RNG authority and malfunction voidance. Reflect - Encourages fair conduct, clarifies outcomes during technical issues.

Bonus Terms

- Activation: Bonus eligibility, codes, and triggers are displayed in the promo and cashier pages. A bonus becomes active when credited to your Account.
- Wagering: Requirements, contribution rates, and expiry appear in each offer. Unless stated otherwise, real-money funds are wagered before bonus funds. Unmet wagering by the expiry time results in forfeiture of bonus and related winnings.
- Bet Limits: While wagering is active, maximum bet per round/spin or table hand applies as shown in the promo; exceeding limits may void bonus winnings.
- Game Restrictions: Some games, features, or jackpots may be excluded or contribute less. Progressive jackpot wins are generally excluded from bonus wagering and capped by promo rules.
- Combining Promotions: Unless stated, promotions cannot be combined. Only one active bonus at a time.
- Abuse: Irregular play (e.g., low-risk betting patterns, hedge betting, deliberately triggering features, multi-accounting, or using VPNs to access restricted promos) may lead to removal of bonuses/winnings and account action.
- Country Restrictions: If an offer is not available in your location, it must not be claimed or used.

LoT: Observe - Bonuses are conditional benefits. Expand - Defines wagering/limits and anti-abuse standards. Reflect - Players should read each promo's specific rules before opting in.

Payments & Withdrawals

- Methods: Cards, e-wallets, bank transfers, selected local online banking methods, and approved cryptocurrencies (via third-party processors). Available options depend on location and verification status.
- Limits & Currencies: Minimum/maximum deposit and withdrawal thresholds, per-transaction and periodic limits, and supported currencies are displayed in the cashier and may vary by method and risk profile.
- Processing Times: Deposits are typically instant but depend on your provider. Withdrawals are processed after successful KYC and security checks; internal review usually occurs within 24-72 hours. Bank transfers may take an additional 1-5 business days; blockchain transfers depend on network confirmations.
- Verification & Original Method: We may pay out to the original funding method or a verified bank account/wallet in your name. We can split withdrawals across methods for compliance/security reasons.
- Fees: The Operator generally does not charge processing fees, but third-party or currency conversion fees may apply. Crypto value is determined at the time of processing by the processor's exchange rate.
- Chargebacks/Refunds: Unwarranted chargebacks may result in account suspension, recovery of costs, and notification to processors. If a deposit is refunded, related bonuses and resultant winnings may be voided. Erroneous credits must be repaid on demand.
- Source of Funds: We may require SOF/SOW evidence before releasing withdrawals to comply with AML obligations.

LoT: Observe - Clarifies method variability and timeframes. Expand - Emphasizes KYC, original payment method, and AML SOF. Reflect - Users should verify their identity early to avoid payout delays.

Limitation of Liability

- Duty of Care: The Operator uses reasonable efforts to provide fair games (via audited providers) and accurate result reporting.
- No Warranty: Services are provided "as is" and "as available." We do not warrant uninterrupted, error-free access, nor compatibility with your hardware, network, or software.
- Technical Failures: We are not liable for outages, delays, or losses due to network failures, ISP issues, device errors, power interruptions, or third-party processor faults. Malfunctions void all affected plays and pays.
- Maximum Liability: To the fullest extent permitted by law, our total liability for any claim arising from a specific bet will not exceed the amount of that bet. We are not liable for indirect, incidental, special, punitive, or consequential damages.
- Third Parties: We are not responsible for acts/omissions of Game Providers, payment processors, or other third parties, except as required by mandatory law.

LoT: Observe - Establishes performance standards and limits. Expand - Excludes indirect damages and caps exposure. Reflect - Users accept normal online-service risks.

Intellectual Property Rights

- Ownership: All content, software, trademarks, graphics, and data on the Website are owned by or licensed to the Operator or its licensors and are protected by applicable IP laws.
- License: We grant a limited, revocable, non-transferable license to access and use the Website for personal, non-commercial entertainment only.
- Restrictions: Copying, reproducing, framing, scraping, reverse engineering, distributing, or creating derivative works without prior written consent is prohibited. All third-party marks are the property of their respective owners.

LoT: Observe - Sets clear IP ownership. Expand - Grants limited user license. Reflect - Unauthorized copying/use is prohibited.

Privacy & Data Protection

Your personal data is processed in accordance with our Privacy Policy, which forms part of these Terms. We apply appropriate technical and organizational measures and process data for purposes including account creation, KYC/AML, transaction handling, risk management, responsible gambling, and regulatory reporting. Data may be stored or accessed outside your province or Canada subject to safeguards. By using the Website, you consent to such processing consistent with applicable laws, including Canada's PIPEDA and other mandatory rules.

LoT: Observe - References binding Privacy Policy. Expand - Notes purposes and cross-border processing. Reflect - Users should review the Privacy Policy before using services.

Changes to Terms

- We may update these Terms to reflect legal, technical, or business changes. We will notify you via Website banner and/or email (if available) prior to material changes, where required by law.
- The updated Terms will state a new effective date. Continued use after the effective date constitutes acceptance.
- If you disagree with changes, you must cease using the Website and may request withdrawal of any eligible real-money balance (subject to KYC/AML and outstanding obligations).

LoT: Observe - Provides notice mechanics. Expand - Material change notice via banner/email. Reflect - Users retain the option to discontinue use if they disagree.

Termination & Suspension

- Grounds: We may suspend or terminate your Account for suspected breach of these Terms, age/jurisdiction violations (including Ontario access), fraud, chargebacks, KYC/AML failure, self-exclusion, responsible gambling concerns, or as required by law/regulators.
- Procedure: Where lawful and practicable, we will notify you of the reason for action and available remedies. We may freeze funds while investigating.
- Consequences: On termination, we may void bonuses and bonus-derived winnings. Real-money balances that are lawfully due will be paid subject to KYC/AML checks and applicable deductions (e.g., chargebacks or fees). Funds linked to illegal activity may be withheld and reported to authorities.
- User-Initiated Closure: You may request account closure or apply time-outs/self-exclusion per the Website tools.

LoT: Observe - Identifies lawful triggers. Expand - Balances returned per AML constraints. Reflect - Encourages use of RG tools and cooperation with reviews.

Governing Law & Jurisdiction

- Governing Law: These Terms are governed by the laws of Curaçao, excluding its conflict-of-law rules, to the extent permitted by mandatory consumer protections in your place of residence.
- Dispute Resolution: Disputes shall be resolved by binding arbitration seated in Curaçao, conducted in English under rules selected by the Operator or, failing agreement, by ad hoc arbitration with a sole arbitrator. If arbitration is unenforceable, the courts of Curaçao shall have exclusive jurisdiction.
- Complaints: Please contact us first via the Website. If unresolved, you may raise a complaint with the Curaçao Gaming Control Board, subject to its procedures.
- Class Actions: You waive participation in class, collective, or representative actions, to the extent permitted by law.

LoT: Observe - Sets Curaçao law and ADR. Expand - Preserves mandatory Canadian protections where applicable. Reflect - Users should escalate complaints through defined channels.

Contact Information

- Website (primary contact channel): https://instant-casinoz.com
- Operator: Simba N.V., licensed by the Curaçao Gaming Control Board (License No. OGL/2025/1788/1030).
- Customer Support: Please use the contact functionality available on the Website. If email or phone support is added, details will be published on the Website and in this section.
- Legal/Notices: Until a dedicated mailing address is published on the Website, formal notices should be submitted via the Website contact channel requesting current service-of-process details for Simba N.V.

LoT: Observe - Uses verified contact data from the profile. Expand - Directs users to the official CA domain for support. Reflect - Users can request formal notice details via the published channel.

Regional Compliance Note (Canada): Services are available in Canada except Ontario. You must meet the legal gambling age in your province/territory (19+, or 18 in AB, MB, QC). instant-casino does not hold an AGCO/iGO license and does not target Ontario residents. Use is prohibited where illegal. Responsible play is encouraged; local support services are available in your province or territory.